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If you wish to cancel your order: You can notify us by email to admin@superbazaar.com.au before we have dispatched the goods to you; or where goods have already been dispatched to you, by returning goods to us in accordance with clause 4 below.
Any refund to transaction amount would be provisioned to your Rewards Wallet to use for your any subsequent transactions in line with Rewards redemtion rules (Minimum of 50 reward points are required for redemption at any time)
Due to COVID-19, SuperBazaar is not accepting any returns at any moment after accepting the delivery.
The rights to cancel the order /return the goods will not apply in the following circumstances: Change of mind due to latest offers / promotions. Also, in the event that the product has been used to any products that we have made or customised specifically for you. The provisions of this clause 4 do not affect your statutory rights.
Due to change of mind or any personal reasons, if customer requests to cancel the order, the payment processing fee would be deducted and rest of the amount would be returned.
In case of any system mal-functions observed, SuperBazaar has all the rights to inform customers and update prior to the delivery and make necessary changes at descrition of SuperBazaar.
Please note, in case of any issues associated with items of local manufacturers/ suppliers, we may: Return the product to the manufacturer/ supplier or their agent to determine the nature of the problem: or Refer you to the supplier of such items for assistance or refund/ exchange authorisation.
Fresh Vegetables and utensils are not the regular grocery items and those are considered as pre orders with us (for most of the items). Items availability could only be confirmed after receiving the order and customer will be informed regarding the order and delivery details.
Almost all the items contain local manufacturers names, addresses and the telephone numbers. Should any manufacturers information not be available, we shall happily provide it to you upon request. This policy does not limit your rights as customer.
SuperBazaar has all the rights to maintain and update the policies, terms & conditions on an ongoing basis afterwhich an email will be communicated to all the registered customers email IDS for their awareness to make any necessary changes on membership with SuperBazaar.
Super Bazaar respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
“Personal information” is information we hold which is identifiable as being about you.
We collect your personal information
Super Bazaar will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
Additionally, we may also collect any other information you provide while interacting with us.
How we collect your personal information
Super Bazaar collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
How we use your personal information
Super Bazaar may use personal information collected from you to provide you with information, updates and our services. We may also keep you in our social media communication groups to make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
Super Bazaar may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.
Disclosure of your personal information
We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Super Bazar / Super Bazaar, www.superbazar.com.au, its customers or third parties.
If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
Security of your personal information
Super Bazar / Super Bazaar is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorized access, modification and disclosure.
The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorized disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
Access to your personal information
You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at support@superbazar.com.au.
We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
Complaints about privacy
If you have any complaints about our privacy practices, please feel free to send in details of your complaints to support@superbazar.com.au. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
Changes to Privacy Policy
Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.
Website
When you visit our website
When you come to our website (superbazar.com.au) we may collect certain information such as browser type, IP address, location, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
Cookies
We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website.
Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.
Third party sites
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Super Bazar / Super Bazaar is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
IN THE BEST INTEREST OF HYGENIC MAINTENANCE, THE DELIVERIES WILL NOT BE CARRIED INSIDE ANY APARTMENT / BUILDING PREMISES. DELIVERIES MUST BE PICKED UP FROM PARKING AREA WITH CONTACT LESS DELIVERY. THANKS FOR YOUR KIND UNDERSTANDING & COOPERATION Welcome to the World of Convenience, only at https://www.superbazaar.com.au/ Forget the sloppy experience of squeezing yourself in those narrow aisles, carrying heavy shopping baskets and getting frustrated handling kids at the same time! Shop online at https://www.superbazaar.com.au/ from the comforts of your home and we deliver your shopping basket right at your place! Once you place the order, the goods will be delivered as per the timelines stated in the below table. If you haven’t received the order, please reach out at admin3064@superbazaar.com.au Currently we deliver across Melbourne and below are the order values with respective delivery schedules.